FAQ

While reservations are not necessarily required, we highly recommend them since we have limited space on each tour and can not guarantee we will have openings the day you walk in.

You may cancel your tour with a full refund up till 48 hours ahead of your scheduled tour time. Customers will receive a full refund or credit with 48 hours notice of cancellation. Due to weather or other unforeseen circumstances customers’ credit is transferable to another tour within one year. Vertical Illusions cannot make any refunds within 48 hours notice. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

We are open every day except Sunday, all through the year.

We typically run tours at 9am and 1pm.

We have a weight limit of 250 lbs.

We recommend you arrive ten minutes prior to your tour time. Guests not checked in within twenty minutes of their scheduled time will be considered a “no show.”

Please wear comfortable, closed toed shoes for rock climbing and ziplining. For clothing, wear whatever you will be comfortable in for the duration of your adventure.

Our course is especially designed to make a professional zip liner out of you! We ease you into zip lining on the first couple lines, and they get progressively longer and faster from there. However, if this is something you are worried about, please let your guide know and theycan show you some cool techniques for conquering the zipline.

Our Cambrian paddle goes through the deeper parts of the river, but our Big Dells paddle goes through the shallower areas. In either case your kayak guide will help you stay safe and teach the basics of kayaking. Life jackets are always provided.

We recommend bringing water and swim attire. Think about bringing a towel to dry off or for comfort while in the kayak. Snacks are welcome too!

Yes and no. We kayak on flat water, and many of the areas we kayak on don’t even have boat traffic. Our Cambrian Paddle does have swifter water through the rock formations and is a more advanced paddle. If you are looking for white water, ask us about our Baraboo river trips!

Your guide will have a camera along on your adventure and will give you digital copies of all the pictures after your trip. This is compliments of your guide: there is no additional charge for pictures, but your guides are happy to accept gratuities for their guiding and photography.

We do not allow cameras or phones on our zipline course, but you many bring them along for rock climbing and kayaking if you wish.